FAQS – tqmuch.com
WE SHIP NATIONWIDE IN TEMPERATURE CONTROLLED BOX WITH DRY ICE.
*Except to Alaska, Hawaii and Puerto Rico
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How long does it take to get my shipment?

If you’re located in South Florida (Miami-Dade, Broward, or Palm Beach counties), we offer local delivery Tuesday through Saturday. Just place your order before 4:00 PM to receive it the very next day. Please note that we do not deliver on Sundays or Mondays.

If you’re located outside of South Florida (outside Miami-Dade, Broward, and Palm Beach counties), we ship orders Monday through Wednesday. Orders placed by Tuesday at 4:00 PM will ship that same week. Orders placed after that time will ship the following Monday and typically arrive within 2–3 business days, depending on your location.

If you’re unsure which option applies to you, feel free to reach out we’re happy to help! 💛


How long can I keep the products in the freezer?

Our products can be kept in the freezer for up to 1 year as long as they have not been previously opened. The only exception is our cake, which has a different shelf life.

For your convenience and safety, all of our products include a clearly labeled expiration date, so you’ll always know exactly when to enjoy them at their best.

If you have any questions about storage or specific products, we’re happy to help! 😊


Can I pick up my order at the Doral location?

Yes! You’re welcome to pick up your order at our Doral factory and retail location, which is also where we produce our products.

To make sure your order is ready, we recommend calling us in advance at +1 (855) 587-6824. However, you can also stop by without placing an order, as we always keep products in stock.

Pickup location:
2216 NW 82nd Ave
Doral, FL 33122

Hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM

Payment methods accepted:
Card, Apple Pay, and Zelle
Please note: we do not accept cash.

As a bonus, when you shop in person at our retail location, you’ll receive 10% off every time you purchase a product.

  • We look forward to seeing you soon! 💛

How should I prepare the products?

Tequeños

  • Oven: 500°F, 8 min + 1 min broil

  • Toaster oven: 400°F, 8–10 min

  • Air fryer: 300–400°F, 7–10 min

Mandocas

  • Oven: 500°F, 8 min + 1 min broil

  • Toaster oven: 400°F, 8–10 min

  • Air fryer: 300–400°F, 7–10 min

Arepas

  • Toaster oven: 400°F, 6–10 min

  • Air fryer: 300°F, 5–7 min

  • Stovetop/grill: Medium heat, 6–10 min per side

Pandebonos

  • Oven: 300°F, 5 min + 1 min broil

  • Toaster oven: 300°F, 5–7 min

  • Air fryer: 300°F, 5–7 min

❌ Do not cook on stovetop or grill (Tequeños, Mandoca and Pandebonos)
❄️ Keep frozen until ready to cook for best results
🚫 Do not microwave

Cooking times and temperatures may vary depending on appliance model.


Do you ship throughout the United States?

Yes! We ship nationwide across the United States, so you can enjoy our products almost anywhere.

At this time, we do not ship to Alaska, Hawaii, or Puerto Rico. Additionally, depending on weather conditions, shipping to some areas may be temporarily unavailable to ensure your order arrives in the best possible condition.

If you’re unsure whether we can ship to your location, feel free to contact us—we’re always happy to help! 💛


Is the cheese in your tequeños pasteurized?

Yes! We use PAISA brand pasteurized white cheese, so our tequeños are made with safe, high-quality ingredients you can enjoy with confidence. 😊